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NCIFM Health Terms & Conditions

We can hold a provisional appointment for 5 working days after an invoice has been issued. If the deposit has not been paid within this time the appointment will be cancelled from the system. The deposit is non refundable if you give less than 5 working days notice of cancellation. The balance of your appointment is required 5 working days prior to your appointment otherwise we will not be able to save your appointment slot.

All follow up appointments are payable 5 working days in advance of your appointment and can be paid via your invoice or by calling 01472 884834.

Paying for your Appointments

Email correspondence or phone calls to the centre between appointments are limited to brief queries only please, the first 2 are free of charge and any additional queries between appointments are £60. Please allow up to 3 working days for a response.

Phone Call/ Email Questions

If you need to cancel or reschedule your appointment, please phone us on 01472 884834 or email us at Our office opening hours are: 

Tuesday - Thursday 9am - 5pm

Friday 9am - 4pm

If you are cancelling an appointment for the first time with less than 5 working days notice you will be charged half the price of the appointment. If any future appointments are cancelled after the first cancellation with less than 5 working days notice you will be charged at the full price. If no notice is given and you do not attend your appointment you will be charged for the full amount of the appointment. Please refer to the consultation fees structure on your letter.

Cancellation and Missed Appointment

At NCIFM we are committed to providing a high-quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.

For our full guide on our complaints procedure please follow the link on the home page of our website.

Complaint Procedure

GDPR Consent Form

As part of your healthcare:

Your practitioner may want to share your sensitive information with third parties to support your ongoing healthcare. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.   

We may also need to share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the European Union. If we do not receive this consent from you, we will review alternative tests from providers based within the European Union.  

Marketing and information

Your practitioner or therapist would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters.  

You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.  

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